FAQs


Q: Do I have to open an account or have log in details?

No, you do not need an account or any log in details to order from our shop.

Q: What are your postage/shipping charges and delivery times?

A:  From experience it can be quite irritating to get to the end of checkout only to find there are extra/shipping costs or you have to make a decision on which type of postage. We want to keep it straightforward for you. 

Our standard delivery charge is £2.99. If your order is for £20 or more (or more than one jigsaw puzzle), delivery is free.

You can click this link to find out more about our shipping policy and delivery methods & times etc

 

Q: What if my product arrives damaged or I am not happy with my product?

A: We have a very good and fair Returns & Refund policy. To view our Returns & Refund policy, you can view the policy at the foot of our home page or click this link 

Q: Where do you get your goods from?

A: All our goods are on site at our premises. We do not redirect you to a source or site outside of the UK where you then might wait weeks for your purchase.